Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.
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How many customers do you lose when your retail location goes offline? Retailers need to be prepared to respond when network outages occur to ensure revenues are not lost. Fortunately, IT managers have options to ensure these locations stay online, and can be proactive about deploying solutions which provide wireless back-up to critical infrastructure. Discover how by downloading this e-guide.
This FierceGovernmentIT webinar will explore: the current status of the framework's implementation by critical infrastructure; Incentives or protections for conformance; Privacy considerations within the framework; and Future plans for the framework. Register to watch now!
Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Register Today!
In this webinar, Myles Naughton and John Puma, Vice Presidents at Infinite Convergence Solutions will provide insight into the evolution and future of mobile messaging, and present six use cases on how enterprises can harness the power of mobile messaging to improve their business productivity. Register to watch now!
Advanced Persistent Threats online are a painful reality for companies of all sizes. If your business has something of value to online criminals, you should assume that it will be targeted -- or already has been. Download this eBook today to find out about the nature of online threats, the particular risks your organization faces and special IT tactics needed to secure your infrastructure.
Join NIST and NICE leaders as they explore The National Cybersecurity Workforce Framework, innovative spproaches to cybersecurity training and workforce improvement, the broader focus of NICE in advancing cybersecurity awareness nationawide, and more! Register to watch now!!
A wide variety of technologies and companies are vying to become the standard for mobile payments. Download this free eBook today to find out:
the mobile payment strategies of banks, merchants, and retailers, competition between Near-Field Communications, Bluetooth, and other technologies, and why changing business processes matter for mobile payments.
Cisco estimates that 50 billion devices and objects will be connected to the Internet by 2020. Will there be a role for developers in this area? And if so, how can developers position themselves in the months ahead on this nascent but potentially explosive opportunity? Register to watch now!
A recent survey revealed that enterprises in the United Kingdom are adopting "Choose Your Own Device" strategies twice as often at "Bring Your Own Device" strategies. This webinar will take a closer look at the business case for CYOD and considerations in implementing such a policy. Register Today!
It's been more than two years since the Dodd-Frank Wall Street Reform and Consumer Protection Act was signed into law, and every month the implications for banks and financial firms becomes more clear. This eBook closely examines enterprise content management issues relating to Dodd-Frank. Download for free today.
IT compliance is mandatory for your business – but it doesn’t have to be difficult, and when properly controlled is a boon for your company. In this four-part eBook, see how the many parts of IT compliance can be effectively managed throughout the business. Get it today.
The financial crisis of 2008 ushered in a new era of bottom-line challenges as well as regulatory scrutiny, affecting all aspects of the business. While information technology budgets have been crushed, a few bright spots have emerged. Among the brightest: enterprise content management. Download the latest eBook from FierceFinance to learn more about this rapidly evolving aspect of the financial industry.