The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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WEBINARS

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Show IT value to your business with ITSM

Webinar | Wednesday, November 12 | 1 pm ET, 10 am PT | Brought to you by Citrix GoToAssist

Learn how to use ITSM to define IT value in clear business terms. Register Today!

Cybersecurity framework, where do we go from here?

Webinar | Now Available On Demand | Sponsored by: Dell

This FierceGovernmentIT webinar will explore: the current status of the framework's implementation by critical infrastructure; Incentives or protections for conformance; Privacy considerations within the framework; and Future plans for the framework. Register to watch now!

 

Customer Care 2.0: Is your self-care working hard enough?

Webinar | Wednesday, October 8, 2014 | 11 am ET / 8 am PT | Presented by: WDS

Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Register Today!

Six ways Mobile Messaging can help improve your Business Productivity

Webinar | NOW AVAILABLE ON DEMAND | Presented by: Infinite Convergence

In this webinar, Myles Naughton and John Puma, Vice Presidents at Infinite Convergence Solutions will provide insight into the evolution and future of mobile messaging, and present six use cases on how enterprises can harness the power of mobile messaging to improve their business productivity. Register to watch now!

Advancing the federal cybersecurity workforce

Webinar | Now Available On Demand | Sponsored by: Dell

Join NIST and NICE leaders as they explore The National Cybersecurity Workforce Framework, innovative spproaches to cybersecurity training and workforce improvement, the broader focus of NICE in advancing cybersecurity awareness nationawide, and more! Register to watch now!!

Consumerization and the CIO

Webinar | Now Available On-Demand | Sponsored by: PGi

From devices to services to apps, end users have a lot of choices - and those choices are bleeding into enterprise IT faster than ever. How do these changes affect IT strategy, budget and infrastructure? Register to watch now!

Developing for the Internet of Things: Challenges and Opportunities

Webinar | Now available on-demand | Sponsored by: Kony

Cisco estimates that 50 billion devices and objects will be connected to the Internet by 2020. Will there be a role for developers in this area? And if so, how can developers position themselves in the months ahead on this nascent but potentially explosive opportunity? Register to watch now!

Equipping an Increasingly Mobile Workforce

Webinar | Now available on-demand | Sponsored By: PGi

A recent survey revealed that enterprises in the United Kingdom are adopting "Choose Your Own Device" strategies twice as often at "Bring Your Own Device" strategies. This webinar will take a closer look at the business case for CYOD and considerations in implementing such a policy. Register Today!