The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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WEBINARS

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Customer Care 2.0: Is your self-care working hard enough?

Webinar | Now Available On Demand | Presented by: WDS

Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Register to watch now!