Case study: Eaton Vance and content management

Like other financial service providers, Eaton Vance faced a host of imperatives that relate to the flow of paper-based information. There's a natural reluctance to give up on paper whether for internal records or customer interaction (financial cloud computing news). More companies are seeing the light, though every implementation will experience some snags.

At mutual fund company Eaton Vance, EMC's Documentum, Captiva and Centera was being implemented in mid-2007, but the firm was struggling with document ingestion, the process by which data and metadata is recorded and kept internally. A natural solution would be to outsource the process. The problem, according to Wall Street & Technology, was that the firm, despite trying three different vendors, ended up with files that were only 98 percent accurate. Not good enough. So the company brought the process inside.

The pressure was on because of a pending corporate relocation, and the prospect of moving thousands of crates of files. It eventually settled on a vendor eCopy Sharescan, by Nuance Communications, which allowed it to install a system that enabled central batch processing as well as dispersed processing seamlessly with Documentum. The system ingested more than 1 million pages in just six months--in time for the relocation. The benefits were clear across many functions, compliance and physical storage included. The firm apparently aims to expand the system. 

For more:
- here's the Wall Street & Technology article