Rise of next-generation ATMs in Asia
The idea of pan-platform consumer banking is one that banks will have to explore in greater depth going forward.
Rather than see mobile, online, and branch banking as distinct channels, why not see as them as parts of a whole, a single platform with multiple entry points?
If such a platform were to emerge, it would be a mistake most likely to disregard the time-tested ATM as a critical component. The ATM remains a key access point to banking services and looms large around the world. Innovation needs to continue.
Citibank recently launched a new, advanced ATM in Singapore, Malaysia and the Philippines with more Asian and global markets, "as well as non-branch locations, to follow later this year," reports Finextra.
Technologically, these ATMs are a cut above, as they include biometric authentication, the specifics of which remain unknown. The new ATMs also "have split screens so that clients can see and speak with a bank worker on one screen while conducting business on the other. The machines also have near field communication capabilities as well as scanning and embossing functions to allow for future roll-outs of functions such as instant printing of cards."
This just might be the wave of the future, as more banks seem to be coming around to the idea that in some areas such a machine is all a consumer needs to fulfill their total banking needs. We've seen lots of experimentation as of late. Asia seems to be the hotbed. and it will be interesting to see how these next-generation machines are deployed in the United States.
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