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The future of the ATM

ATMs were once seen as virtual tellers, but should we start seeing them as virtual concierges, with a financial specialty. Consumers want easy access to financial services, of course, but some... Read more...

Ready for bank peer comparison sites?

We've talked a bit about social networking and the Web 2.0 technologies that banks are starting to experiment with. Here's one that is a bit unusual: Peer comparison sites. Bank Investment Consultant... Read more...

The future of financial services according to IBM

Surveys serve as a legitimate marketing exercise at most companies. So what to make of the massive IBM survey of 2,754 people in the industry, 1,678 of whom were executives and public officials? It... Read more...

Technology and the coming credit card storm

The credit card industry is girding for some turbulence. Many will have to be nimble to survive. It's fair to say that those who have invested in the technology of acquiring and assessing accounts... Read more...

Citi to sell offshore outsourcing unit

Here's an interesting move: Citi, under extreme pressure to sell assets, has decided to sell off its India-based Citigroup Technology Services, which provided outsourced services from their Mumbai... Read more...

High stakes for Smith Barney-Morgan Stanley

When it comes to high profile financial services mergers, the IT integration is often of paramount importance. In some cases, the synergies and savings that were promised to shareholders depend on a... Read more...

Buyer's market for IT talent?

It used to be hard to hire talent in financial services IT, but the financial meltdown seems to be changing that--to the delight of top banks. Many executives say the quality of talent now available... Read more...

kaChing makes its debut

So there is something new when it comes to Internet-based financial services. kaChing, a registered investment advisor, has launched its service that allows money managers to display mock portfolios... Read more...

Discover launches first green credit card

How's this for a marketing twist? Discover Financial Services has launched what it calls the only biodegradable credit card in the market. The card is made of a substance that allows "99 percent of... Read more...

Fidelity gets a boost by automating report production

Fidelity Investments, the fund and brokerage giant, holds workplace retirement funds for 14 million people. Despite the company's mind-boggling size, it wants to support customers with customized... Read more...