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Charles Schwab embraces social networking

August 9, 2008 — 8:48am ET | By Jim Kim
The big discount brokerage has set up an online community for its active traders where they can blog, network and such. This is another example of firms embracing Web 2.0 at the retail level, which... Read more...

Can Web 2.0 transform relationships with business clients?

August 6, 2008 — 5:05pm ET | By Jim Kim
I think it's fair to say that most banks have invested more in the "online experience" of their retail customer sites than in their wholesale customer sites. But that could change as more corporate... Read more...

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