Citigroup will close all its retail banking operations in the state of Massachusetts in January as it reallocates resources to digital channels. The move means 17 branches in and around Boston will be shut.
TD Ameritrade has added live chat to its mobile trading app, allowing customers to chat and share screens with a live representative without having to call customer support, leave the trading app or toggle to a new windows. The company's new In-App Chat tool is part of a continuing effort to fully-integrate online and mobile technology.
Millennials have sometimes been called the texting generation, and a new study indicates their habits may be having a growing effect on how financial firms communicate. Driven by competitive pressure to reach the younger consumers as well as security trends, such as two-factor authentication, financial firms are increasingly adding enterprise-level texting programs as part of their communications platforms.
Cetera Financial Institutions plans to roll out an integrated mobile platform that is expected to increase collaboration for financial advisors and investors.
Fifth Third Bank expects to consolidate or sell approximately 100 branches as well as 30 other properties that had been purchased for future branch expansion, the bank announced Monday. The closures are a result of shifting customer preferences toward digital and mobile banking channels.
Morgan Stanley sees digital tools as engines for growth for the firm and expects new cash management and payments tools to help the firm deepen relationships with wealth management customers, Morgan Stanley CFO Jonathan Pruzan said last week at the Morgan Stanley U.S. Financials Conference in New York City.
Wells Fargo aims for its entire 15,000-member advisor workforce to adopt the company's mobile app by the end of the year. The app, called Smart2Go, is intended to support "out of office" conversations between advisors and clients.
Global insurer ANV Group is aiming to make it easier for brokers to offer specialized commercial insurance lines to small- and medium-sized businesses with a tool for acquiring and servicing customers through mobile phones and Internet devices.
When Apple Watch sold out in six hours on its first day of pre-orders last week, it even took some of the most bullish Apple observers by surprise.
Yes Bank of India aims to reach customers through Twitter in a way that may sound unique to marketers in other countries. In India and other parts of South Asia it is reportedly common to communicate...